Returns & Refunds Policy
Due to the perishable nature of our premium elk meat products, we cannot accept returns once the shipment has been delivered. However, if your order arrives damaged or fails to meet our quality standards, please contact us within 24 hours for a full replacement or credit.
Inspect Your Delivery
Immediately check your package upon arrival to ensure all meat products are still frozen or refrigerator-cold to the touch.
Document Issues
If there is damage to the packaging or a temperature concern, take clear photos of the product and the shipping label.
Contact Support
Email our customer service team at [email protected] within 24 hours of delivery with your order number and photo evidence.
Resolution Process
Our team will review your claim and issue a replacement shipment or a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing